Since replies to the marketing text number are not accessible to our team, we’re requesting the option to enable a generic automated reply for all users. This is particularly important in the healthcare industry, where communication clarity is critical.
Patients may respond to the texts and assume they're contacting our office directly, which can lead to confusion or delay in care.
A simple auto-response—informing them that the number is not monitored and providing instructions to reach out to the practice directly—would help mitigate this risk. I believe this feature would be valuable to many of your healthcare clients.